Help

Contact Us

If you do not find the help you need in the documentation on this page, please use the feedback tab (at the top left side of the page) to send a detailed message to the Read A Route Support Team.

Or contact us by phone or email:

Tel: 406.542.3334 (MST)

Email:

Technical Support

Read A Route can be enjoyed using a variety of computer systems. However, for optimum usability of Read A Route features, we strongly recommend that users ensure the following on their computers:

Supported Browsers

For Windows-based computers:

For Mac:

Basic Settings

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Read A Route Basics

  1. Sign Up for an FREE individual Read A Route account to get started.
  2. Sign in and select one of the available Routes. For free routes, click the Read This For Free button and get started right away. For fee routes, click the Add To Cart button. Use the Cart link at the top right corner of any page to view your Cart's contents. From there, you can Checkout and complete payment to read those routes.

    NOTE: Route fee varies based on route length.
  3. On your Dashboard, you can input minutes right away or retroactively to a previous day. Use the Reading Log Worksheet to track your reading time offline and input online later.
  4. As you read your route, you will pass through Points Of Interest (POI) Poi_marker along the way. Click into the route map and click the POI to explore some highlights featured at that location.
  5. At any time you can select a new route to read!

More Features to Come — Stay Tuned!

Some ideas currently on our list for growing Read-A-Route's features include:

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Team Management

Currently, Read A Route users can only use the Team Management feature if they have been registered for the event, Lewis & Clark 2012.

IMPORTANT NOTE: The Event Route (for example, Iditarod Trail – North for WorldWideIDEA’s Idita-Read) will be automatically available to every team member when that event starts. Please do not add or purchase the route separately.

Below is a brief step-by-step outline of Team Management. Please also see our printable Team Manager Guide, which includes helpful screenshots.

  1. After your Event Registration Administrator completes the Event Registration form with your email included as a Team Manager, you will automatically receive an email notice to that address. Open the email and click the link that will take you online to the Event Authorization page. If you have not already signed up for a Read A Route account, then do so now by clicking the Sign Up link.
  2. Complete and submit the Sign Up form to create an account. Once your account is created, you will be prompted to sign in.
  3. On your Dashboard, click the My Teams link.
  4. On your My Teams page, click to +Create Team.
  5. Create a Team by typing in their name. You can edit this at any time. If you want to assign this team to participate in an Event, then in the Event Registrations section, make sure the appropriate checkbox is marked.
  6. After successfully creating a Team, you will automatically be returned to the My Teams page. Click the icon to Manage Team Members.
  7. To build the roster for you team, click to +Add Team Member.
  8. Complete and submit the form to add a reader to this team roster. Provide a Username and Password to allow this member to sign in and manage their own reading minutes. Remember to record this sign-in information and keep in secure location, as needed. If desired, individual members can be unregistered from participating in events, even if the Team is registered for that event.

    NOTE: Only the reader’s FIRST NAME + LAST NAME INITIAL will be displayed to the public to protect the reader’s privacy.
  9. Return to the My Teams tools at any time to manage Teams and their Members, as needed.

    The cap on the number of members is tied to the total number of readers paid for during the Event Registration process. If more than one Team Manager was included on that registration, then it is important to coordinate with the other managers to ensure fair or previously agreed upon distribution.

Try out how the system works for yourself or assign teams some pre-event training on a free route, Lewis & Clark Trail.

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Event Registration

Any individual or group can register for an event. Here are some key points to be aware of when registering:

  1. Complete the Event Registration Form:
    • Input the number of TOTAL readers your entire group expects to participate. The fee is based on the number of readers (like license "seats") and this per-reader fee decreases as group number increases.
    • List the EMAIL addresses for every Team Manager (teacher or other group leader) you wish to be able to use the reader allowances. Every Team Manager can create as many teams as they want with one or more members, as desired. When all of the "seats" are used, if more need to be added, please contact us at support@readaroute.com or phone us at 406.542.3334 (MST).
    • Payment Methods include most major credit cards, Check, or Purchase Order (PO). If paying by Check or PO, then please complete and submit the registration form. The Contact person indicated on the registration will receive an automatic email notice providing the total to be paid, etc. Use this to begin processing the payment as soon as possible.
  2. Once the Registration Form is successfully submitted, Team Managers will automatically get emailed a link to confirm their event authorization (see Team Management section above). They can get started right away, regardless of payment method — that is, it is not necessary to have received payment, such as a check or PO, in order to begin.
  3. Have fun! ... and, of course, contact us at anytime with questions, etc.

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